Manyсhat - Notice history

All systems operational

Manychat: Web Application - Operational

100% - uptime
Oct 2019 · 99.16%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Manychat: Sign In / Sign Up - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Manychat: Message sending - Operational

100% - uptime
Oct 2019 · 98.94%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Manychat: Growth Tools - Operational

100% - uptime
Oct 2019 · 99.16%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Manychat: Public API - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Manychat: AI Services - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

3rd party: Facebook API - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 99.73%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

3rd party: Instagram API - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

3rd party: WhatsApp API - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

3rd party: Telegram API - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

3rd party: Twilio API (SMS/MMS) - Operational

100% - uptime
Oct 2019 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2019
Nov 2019
Dec 2019

Notice history

Dec 2019

No notices reported this month

Nov 2019

Partial Facebook Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Official Facebook platform status update: https://developers.facebook.com/status/

  • Identified
    Identified

    Global Facebook API outage may affect some bots responsiveness and message delivery. New Facebook pages creation may also be affected. No official info from Facebook for now, so you may refer to this service: https://downdetector.com/status/facebook/

Paused automations due to Facebook API issues.
  • Resolved
    Resolved

    The incident is considered to be resolved.

  • Monitoring
    Monitoring

    All the systems are back to function but we’ll keep an eye on the case.

  • Identified
    Identified

    Facebook is fixing the issue. Most of services are already working properly and we gradually release Broadcasts and Sequences while monitoring the performance.

  • Investigating
    Investigating

    We see an elevated error rate from FB API. We’ve paused most of automations to prevent your broadcasts, sequences, etc from failed sending.

Oct 2019

Elevated error rate
  • Resolved
    Resolved

    The incident has been resolved.

  • Investigating
    Investigating

    We’re experiencing an elevated error rate and delays in FB API functioning. Though the problem is not a global one, we’ll continue investigating the case and will notify you when the system gets back to normal functioning.

Some new subscribers may be displayed in the Audience tab as 'Unknown.'
  • Resolved
    Resolved

    The issue has been eliminated. Lost subscriber data will return within the next 12 hours or quicker.

  • Identified
    Identified

    We've spotted a global issue with FB User Profile API: for now, we cannot get certain parts of new subscribers' data (timezone, locale, gender). We've already contacted Facebook and are waiting for the issue to be resolved. This will not affect your bot's functioning, except for the cases that rely on the missing data, such as filtering or targeting. We'll try to get all the missing data as soon as the issue is fixed.

  • Investigating
    Investigating

    You might see some new subscribers of the page as 'Unknown' at the moment - we're continuing to investigate this issue, more updates to follow as soon as possible.

ManyChat site and bot processing unavailable for some users
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The issue has been eliminated. All systems should be up and running again.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    manychat.com is available for all users again. Bot processing is being restored.

  • Investigating
    Investigating

    We're seeing server issues which may result in manychat.com being unavailable for some users. This also affects the processing of some bots. Our developers are already on it. All updates will be reflected here.

Oct 2019 to Dec 2019

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