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Resolved
Agency commissions are not getting paid out at the moment

Started
July 14, 2021 at 9:06 AM
Status
Resolved after 3 months

Impact

Partial outage
Affected
Manychat: Web Application
  • Resolved
    Resolved

    This incident has been resolved. All outstanding dues have been included in the September payout. Important: if you have any concerns about recently processed debt payment, you can appeal it by submitting a ticket to Support team with "Agency Debt Payout Challenge" subject until November 12th inclusive.

  • Identified
    Identified

    The cause of the issue has been identified and we're actively working on a fix at the moment - more news to follow very soon!

  • Investigating
    Investigating

    There's an issue with Agency commissions not getting paid out currently - our dev team is already looking into this and the fix will arrive as soon as possible. All commissions are still recorded in the system correctly, only payouts are affected. More information to follow soon.