Affected Components: 3rd party: Facebook API

Feb 18, 06:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 22, 09:34:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 14 minutes

Jan 30, 03:00:00 GMT+0
Investigating - We're investigating an issue where all scheduled broadcasts are being sent at the same time when one scheduled broadcast is triggered. We recommend avoiding scheduling new broadcasts until this is resolved. Updates will be posted here as we make progress..

Jan 31, 15:23:25 GMT+0
Resolved - This incident has been resolved..

Duration: 11 hours and 26 minutes

Affected Components: 3rd party: Instagram API

Nov 20, 00:33:30 GMT+0
Identified - We are aware of an issue affecting webhook reception for some Instagram accounts, which may cause disruptions in the Comment to DM feature. This issue is outside of our control and requires intervention from the Meta team. We are receiving multiple similar reports and have already escalated the problem to Meta. Our team is actively monitoring the situation. We’ll keep you updated here as soon as new information becomes available. Thank you for your patience and understanding..

Nov 20, 10:42:56 GMT+0
Resolved - According to our most recent tests, the Meta team has fixed the issue. .

Nov 19, 23:23:23 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 19, 23:16:45 GMT+0
Investigating - We are aware that **comments on posts are not triggering the automation**. The issue is affecting all Comment to DM automation on accounts connected **using the Meta Business connection**. DM automation is currently functioning as expected. Our team has reported the issue to Meta, and we'll share updates here as soon as more information is available. Thank you for your patience..

Nov 19, 23:27:53 GMT+0
Identified - We are continuing to work to provide an update an soon as possible..

Affected Components: 3rd party: Instagram API

Oct 3, 15:00:00 GMT+0
Investigating - We’re aware of an issue where webhooks are not being delivered for some Instagram accounts. This may cause **automations to fail to trigger or stop when a button is clicked**. The issue has been reported to Meta, and we’re monitoring it while awaiting their response. We’ll share updates here as soon as more information is available. Thank you for your patience..

Duration: 2 days, 7 hours and 10 minutes

Affected Components: 3rd party: WhatsApp API

Aug 20, 00:00:00 GMT+0
Investigating - We’re currently seeing elevated sending errors on the WhatsApp channel, mainly affecting Interactive Message Blocks (messages with buttons or Message Lists). Regular message blocks without buttons appear to be sending as expected. The issue originates on Meta’s side and has already been reported to them. Our team is actively monitoring and will share updates as soon as more information is available..

Aug 21, 10:54:33 GMT+0
Monitoring - We are now observing a decrease in these errors, and our team continues to monitor the situation closely..

Aug 22, 07:09:42 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 18 minutes

Affected Components: 3rd party: WhatsApp API

Jul 21, 22:01:22 GMT+0
Investigating - We are currently investigating this incident..

Jul 21, 23:19:47 GMT+0
Resolved - This incident has been resolved..

Duration: 57 minutes

Affected Components: Manychat: Message sending

Jun 17, 16:32:58 GMT+0
Resolved - This incident has been resolved..

Jun 17, 15:35:42 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 3 days, 20 hours and 13 minutes

Affected Components: 3rd party: Instagram API

May 25, 18:55:00 GMT+0
Investigating - We're aware that Instagram automation webhooks may not be received, causing automations to fail to trigger as expected. Our team is actively investigating whether the issue stems from our side or Meta's..

May 26, 17:03:09 GMT+0
Identified - We're currently aware of an issue affecting the reception of webhooks for some Instagram channel accounts. This may result in delays or interruptions in automations, Live Chat updates, and other real-time features linked to Instagram. Our team has reported the issue to Meta and is actively monitoring the situation while awaiting their response. We’ll keep you updated here as soon as we have more information. Thank you for your patience and understanding..

May 29, 15:07:32 GMT+0
Resolved - This incident has been resolved..

Duration: 5 days, 6 hours and 32 minutes

Affected Components: 3rd party: Instagram API, 3rd party: Facebook API

Apr 23, 16:30:00 GMT+0
Investigating - We’re aware of an issue where users cannot link the Manychat app to Meta Ads and Facebook Ads Manager. Our team is actively investigating the root cause in collaboration with Meta to determine whether the problem lies on their side or ours. We’ll share updates as soon as we have more information. Thank you for your patience..

Apr 28, 23:02:07 GMT+0
Resolved - This incident has been resolved..

Duration: 18 hours and 33 minutes

Affected Components: 3rd party: Facebook API, 3rd party: Instagram API, Manychat: Message sending

Mar 25, 13:34:13 GMT+0
Investigating - We are currently investigating this incident..

Mar 25, 13:41:59 GMT+0
Identified - The issue was reported to Meta engineers..

Mar 25, 14:54:52 GMT+0
Resolved - This incident has been resolved..

Mar 25, 13:52:19 GMT+0
Monitoring - The issue was reported to Meta..

Mar 25, 15:14:27 GMT+0
Identified - The issue resumed to happen and has been reported to Meta again..

Mar 26, 08:07:37 GMT+0
Resolved - This incident has been resolved..

Duration: 23 minutes

Affected Components: Manychat: Message sending

Mar 11, 23:24:34 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 11, 23:47:29 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Manychat: Sign In / Sign Up, Manychat: Web Application, Manychat: Growth Tools, Manychat: Message sending

Mar 2, 14:00:00 GMT+0
Identified - We will be performing scheduled maintenance on our underlying infrastructure on March 2nd from 6:00 AM to 7:00 AM UTC. Your account may be unavailable for a few seconds or minutes during this period. Once your account is back online, all paused automation (both inbound and outbound) will be swiftly processed. We apologize for any inconvenience and appreciate your patience as we improve our service..

Mar 2, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 2, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours and 42 minutes

Affected Components: Manychat: Sign In / Sign Up

Feb 27, 17:13:23 GMT+0
Identified - The issue is caused by a change on Meta's side. We're currently waiting for the fix..

Feb 27, 18:59:47 GMT+0
Identified - Meta team have identified the issue and are landing a fix..

Feb 27, 21:55:05 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 47 minutes

Affected Components: Manychat: Message sending

Feb 26, 22:19:56 GMT+0
Resolved - The issue has been resolved..

Feb 26, 22:19:56 GMT+0
Resolved - This incident has been resolved..

Feb 26, 17:33:12 GMT+0
Investigating - We are currently investigating this incident..

Feb 26, 17:46:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 9 hours and 21 minutes

Affected Components: 3rd party: Instagram API

Feb 19, 08:24:18 GMT+0
Resolved - This incident has been resolved..

Feb 18, 23:03:14 GMT+0
Monitoring - The issue with Instagram posts not appearing in the post picker should now be resolved. We are currently monitoring the situation to ensure everything is functioning as expected. Thank you for your patience..

Duration: 2 hours and 50 minutes

Affected Components: 3rd party: Instagram API

Dec 17, 04:35:40 GMT+0
Resolved - This incident has been resolved..

Dec 17, 01:45:56 GMT+0
Identified - Update: Meta has confirmed the incident on their Status Page: <https://metastatus.com/ig-messenger> Some accounts might experience problems with sending and receiving messages on Instagram due to Meta outage. We are aware of the problem and are already investigating it. We will update you on this incident once there is any news on the subject..

Dec 17, 03:17:56 GMT+0
Monitoring - Meta reported that the issue should be fixed by now; we are currently monitoring the situation..

Duration: 12 hours and 13 minutes

Affected Components: 3rd party: Facebook API, 3rd party: WhatsApp API, 3rd party: Instagram API

Dec 11, 22:00:00 GMT+0
Resolved - .

Dec 11, 18:04:57 GMT+0
Investigating - We are currently investigating this incident..

Dec 11, 20:02:53 GMT+0
Monitoring - We have received confirmation from Meta and are currently monitoring the incident. We will update you as soon as there are any new developments. Please check the [Meta Status Page](https://metastatus.com/) for more information..

Duration: 6 hours and 4 minutes

Affected Components: 3rd party: WhatsApp API

Nov 28, 08:26:30 GMT+0
Identified - When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident. .

Nov 28, 14:30:27 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 14 minutes

Affected Components: 3rd party: Facebook API, 3rd party: Instagram API

Oct 29, 12:38:50 GMT+0
Investigating - Messages fail to send for Instagram and Messenger. Disabling any running campaigns is recommended. We are currently investigating this incident. <https://downdetector.com/status/facebook/> <https://downdetector.com/status/instagram/>.

Oct 29, 13:26:06 GMT+0
Monitoring - Meta APIs have returned to operational status; we are currently monitoring the situation..

Oct 29, 13:53:10 GMT+0
Resolved - This incident has been resolved..

Duration: 57 minutes

Oct 17, 05:40:11 GMT+0
Investigating - We are currently investigating this incident..

Oct 17, 06:37:28 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 33 minutes

Affected Components: 3rd party: Instagram API

Oct 15, 09:15:34 GMT+0
Monitoring - Instagram connection through the new registration flow fails with the following error message: `{"message":"Business and user permissions are mutually exclusive","status":"fail"}`, and the Refresh Permissions action is unsuccessful in affected accounts. Our team is aware of and actively investigating this problem. As a temporary workaround for establishing a new connection, users may **connect through Meta Business Suite instead**. However, please be advised that there is currently no workaround for the Refresh Permissions function, and you should **avoid reconnecting Instagram to refresh permissions**. We appreciate your patience as we work to resolve this matter and will provide further updates as they become available. .

Oct 15, 13:48:27 GMT+0
Resolved - This incident has been resolved..

Duration: 52 minutes

Affected Components: 3rd party: Facebook API, 3rd party: WhatsApp API, 3rd party: Instagram API

Oct 14, 17:48:17 GMT+0
Investigating - We are currently investigating this incident. The issue is most likely caused by this service outage: <https://downdetector.com/status/facebook/>.

Oct 14, 18:17:12 GMT+0
Monitoring - Meta APIs seem to have returned to normal.

Oct 14, 18:40:27 GMT+0
Resolved - This incident has been resolved..

Oct 14, 17:49:30 GMT+0
Identified - WhatsApp messaging is affected too..

Duration: 2 days, 23 hours and 45 minutes

Affected Components: 3rd party: Instagram API

Oct 8, 12:00:00 GMT+0
Identified - We’ve confirmed with Meta that an issue on their end is causing Quick Replies not to display in Direct Message (DM) sent as comment replies on both iOS and Android devices. However, Quick Replies in regular messages are working as expected. Meta’s team is already investigating the issue. We are closely monitoring their progress and will provide updates as soon as more information becomes available..

Oct 11, 11:45:10 GMT+0
Resolved - This incident has been resolved. Please make sure to update your Instagram app to the latest version..

Affected Components: 3rd party: Instagram API

Sep 6, 13:00:00 GMT+0
Resolved - We are aware of an outage affecting the Instagram API on Meta's side. This is causing Instagram messages to fail to be delivered and disrupting automations connected to the platform. Our team is closely monitoring the situation, and we will provide updates as soon as more information becomes available from Meta regarding this issue. Thank you for your patience and understanding..

Sep 6, 16:52:12 GMT+0
Resolved - This incident has been resolved..

Duration: 26 days, 18 hours and 30 minutes

Affected Components: 3rd party: Instagram API

Aug 20, 18:34:19 GMT+0
Identified - Private messages are being delivered as blank or not showing up in DMs for some of the IG users. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. Please be assured that we are actively monitoring the situation and seeking a resolution..

Sep 16, 13:04:48 GMT+0
Resolved - This incident has been resolved. Please, make sure to update the IG app to the recent version. .

Duration: 8 hours and 12 minutes

Affected Components: 3rd party: Instagram API, Manychat: Message sending

Jul 12, 01:25:17 GMT+0
Resolved - This incident has been resolved..

Jul 11, 17:13:06 GMT+0
Investigating - Some accounts might experience problems with sending and receiving messages on Instagram due to [some disruptions impacting webhooks on Messenger API for Instagram](https://metastatus.com/ig-messenger). We are aware of the problem and are already investigating it. We recommend you consider stopping paid campaigns until the issue is resolved. We will update you on this incident once there is any news on the subject..

Duration: 51 minutes

Affected Components: Manychat: Web Application, Manychat: Message sending

Mar 26, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 26, 08:00:00 GMT+0
Identified - We inform you that there will be Scheduled Maintenance this Sunday (26.03.2023) **from 8:00 to 8:30 am UTC**. We'll be performing major DB upgrades to ensure the speed, reliability, and security of the Platform. During this Maintenance window, the website may be partially unavailable for some of the users for a couple of minutes. Please, note that this may cause a delay in the Bot processing for about 10 minutes. We want to clarify that all messages and Bot replies will be processed after the end of the Scheduled Maintenance. Thank you for understanding..

Mar 26, 08:51:02 GMT+0
Completed - Maintenance has completed successfully..