Manyсhat - Status Page

Instagram issue: the Comment reply trigger isn't working as expected
  • Investigating
    Update

    The Comment reply trigger isn't currently working as expected due to an Instagram bug that is hiding many comments. This issue is beyond our control and requires intervention from the Meta team.
    To assist with the quickest resolution, if you notice a discrepancy between the number of comments displayed on your Instagram Page and the actual visible comments, please visit the IG Help Center (https://help.instagram.com/) and report the issue as a technical problem as instructed in this article: https://help.instagram.com/381579045265733

  • Investigating
    Investigating

    The Comment reply trigger isn't currently working as expected due to an Instagram bug that is hiding many comments. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. While we can't share the report link due to privacy restrictions, please be assured that we are actively monitoring the situation and seeking a resolution.

Manychat: Web Application - Operational

100% - uptime

Manychat: Sign In / Sign Up - Operational

100% - uptime

Manychat: Message sending - Operational

100% - uptime

Manychat: Growth Tools - Operational

100% - uptime

Manychat: Public API - Operational

100% - uptime

Manychat: AI Services - Operational

100% - uptime

3rd party: Facebook API - Operational

100% - uptime

3rd party: Instagram API - Operational

100% - uptime

3rd party: WhatsApp API - Operational

100% - uptime

3rd party: Telegram API - Operational

100% - uptime

3rd party: Twilio API (SMS/MMS) - Operational

100% - uptime

Recent notices

July 13, 2024

July 12, 2024

July 11, 2024

Instagram deliverability issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Some accounts might experience problems with sending and receiving messages on Instagram due to some disruptions impacting webhooks on Messenger API for Instagram.

    We are aware of the problem and are already investigating it.

    We recommend you consider stopping paid campaigns until the issue is resolved.

    We will update you on this incident once there is any news on the subject.

July 10, 2024

July 09, 2024

July 08, 2024

July 07, 2024

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