Manyсhat - Status

Investigating
April 22, 2024 at 12:11 PM
Update
April 22, 2024 at 12:11 PM
The Comment reply trigger isn't currently working as expected due to an Instagram bug that is hiding many comments. This issue is beyond our control and requires intervention from the Meta team.
To assist with the quickest resolution, if you notice a discrepancy between the number of comments displayed on your Instagram Page and the actual visible comments, please visit the IG Help Center (https://help.instagram.com/) and report the issue as a technical problem as instructed in this article: https://help.instagram.com/381579045265733
Investigating
March 21, 2024 at 10:00 PM
Investigating
March 21, 2024 at 10:00 PM
The Comment reply trigger isn't currently working as expected due to an Instagram bug that is hiding many comments. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. While we can't share the report link due to privacy restrictions, please be assured that we are actively monitoring the situation and seeking a resolution.

Recent notices

Resolved
October 17, 2024 at 6:37 AM
Resolved
October 17, 2024 at 6:37 AM
This incident has been resolved.
Investigating
October 17, 2024 at 5:40 AM
Investigating
October 17, 2024 at 5:40 AM
We are currently investigating this incident.

Resolved
October 15, 2024 at 1:48 PM
Resolved
October 15, 2024 at 1:48 PM
This incident has been resolved.
Monitoring
October 15, 2024 at 9:15 AM
Monitoring
October 15, 2024 at 9:15 AM
Instagram connection through the new registration flow fails with the following error message: {"message":"Business and user permissions are mutually exclusive","status":"fail"}, and the Refresh Permissions action is unsuccessful in affected accounts. Our team is aware of and actively investigating this problem.
As a temporary workaround for establishing a new connection, users may connect through Meta Business Suite instead. However, please be advised that there is currently no workaround for the Refresh Permissions function, and you should avoid reconnecting Instagram to refresh permissions.
We appreciate your patience as we work to resolve this matter and will provide further updates as they become available.

Resolved
October 14, 2024 at 6:40 PM
Resolved
October 14, 2024 at 6:40 PM
This incident has been resolved.
Monitoring
October 14, 2024 at 6:17 PM
Monitoring
October 14, 2024 at 6:17 PM
Meta APIs seem to have returned to normal
Identified
October 14, 2024 at 5:49 PM
Identified
October 14, 2024 at 5:49 PM
WhatsApp messaging is affected too.
Investigating
October 14, 2024 at 5:48 PM
Investigating
October 14, 2024 at 5:48 PM
We are currently investigating this incident. The issue is most likely caused by this service outage: https://downdetector.com/status/facebook/