Manychat - Notice history

3rd party: Instagram API experiencing degraded performance

Manychat: Web Application - Operational

100% - uptime
Mar 2021 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

Manychat: Sign In / Sign Up - Operational

100% - uptime
Mar 2021 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

Manychat: Message sending - Operational

100% - uptime
Mar 2021 ยท 100.0%Apr ยท 99.87%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

Manychat: Growth Tools - Operational

100% - uptime
Mar 2021 ยท 98.81%Apr ยท 100.0%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

Manychat: Public API - Operational

100% - uptime
Mar 2021 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

Manychat: AI Services - Operational

100% - uptime
Mar 2021 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

3rd party: Facebook API - Operational

100% - uptime
Mar 2021 ยท 98.88%Apr ยท 99.87%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

3rd party: Instagram API - Degraded performance

100% - uptime
Mar 2021 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

3rd party: WhatsApp API - Operational

100% - uptime
Mar 2021 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

3rd party: Telegram API - Operational

100% - uptime
Mar 2021 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

3rd party: Twilio API (SMS/MMS) - Operational

100% - uptime
Mar 2021 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

Previous page

Next page

Mar 2021
Apr 2021
May 2021

Notice history

May 2021

Bot processing delays are possible at the moment.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've been able to stabilise the system - all bots should be responding as expected at the moment. We'll be monitoring the situation for some time before closing this incident.

  • Investigating
    Investigating

    We're investigating the issue with ManyChat not working properly - some users could experience bot processing delays. Our dev team is already working on the issue.

Apr 2021

Facebook issue: Customer Chat plugin may not work correctly
  • Resolved
    Resolved

    The issue with JS SDK has been resolved recently according to the Status page: https://developers.facebook.com/status/issues/492652922187445/

  • Update
    Update

    Facebook is currently working to fix JS SDKs issue - you can keep track of this incident on their Status Page here: https://developers.facebook.com/status/issues/492652922187445/

  • Investigating
    Investigating

    We're receiving reports that Customer Chat plugin is not working as expected, disappearing from websites for certain customers. We will update this incident once we have more news on the issue.

Facebook is currently down
  • Resolved
    Resolved

    Facebook states that the incident has been resolved: https://developers.facebook.com/status/issues/473821853663929/

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Facebook is currently inoperational, we are investigating this issue. Please wait for updates!

Mar 2021

External widgets and Messenger buttons cannot be displayed
  • Resolved
    Resolved

    We reported the issue about Customer Chat Widget Methods to Facebook and will work with them on the fix, but there is no ETA.

  • Monitoring
    Monitoring

    A fix has been implemented, all growth tools are now working correctly. Due to the Facebook issue, Customer Chat Widget Methods still aren't working: https://github.com/manychat/growth-tools-library-api-docs#customer-chat-widget-methods

  • Investigating
    Investigating

    Such widgets as Customer Chat, Slide-In, Modal, Bar, Button, and Box currently aren't displayed at websites. If Customer Chat is disabled, all other widgets will be displayed correctly. Additionally, Messenger buttons do not appear at Landing Page GTs. We are investigating the source of the issue.

Facebook issue: No opt-in message for Visitors in Customer Chat Guest Mode
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    According to Facebook, the issue has been resolved. We can confirm that Customer Chat Guest Mode is working properly again.

  • Identified
    Identified

    Due to the Facebook API issue, ManyChat doesn't receive information about people who opt-in through Customer Chat Guest Mode. This leads to such users not receiving the opt-in message. Facebook is working on this issue within this report: https://developers.facebook.com/support/bugs/738468946864391/ Be sure to subscribe to it for further updates.

Partial Facebook Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Facebook services seem to experience delays and failures with content delivery. We are monitoring the issue.

Audio and Video files may not get displayed in Messenger
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Facebook indicated that this issue is on their side. It is currently being investigated by the Facebook team. Please, make sure to check the bug report here: https://developers.facebook.com/support/bugs/1366727053661675/

  • Investigating
    Investigating

    We are looking into the issue where Audio and Video files are not being displayed in Messenger, which seems to be a Facebook bug. We will update this incident once there are any news on the subject.

Mar 2021 to May 2021

Next