Manychat - Notice history

3rd party: Instagram API experiencing degraded performance

Manychat: Web Application - Operational

84% - uptime
Jun 2021 ยท 100.0%Jul ยท 82.95%Aug ยท 70.00%

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Jun 2021
Jul 2021
Aug 2021

Manychat: Sign In / Sign Up - Operational

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

Manychat: Message sending - Operational

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

Manychat: Growth Tools - Operational

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

Manychat: Public API - Operational

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

Manychat: AI Services - Operational

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

3rd party: Facebook API - Operational

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

3rd party: Instagram API - Degraded performance

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

3rd party: WhatsApp API - Operational

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

3rd party: Telegram API - Operational

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

3rd party: Twilio API (SMS/MMS) - Operational

100% - uptime
Jun 2021 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2021
Jul 2021
Aug 2021

Notice history

Aug 2021

Delays in Buttons' and Quick Replies' reaction that's caused by a Facebook issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    Any reaction from clicking a Button or a Quick reply is currently delayed due to a Facebook issue that slows all processing. Facebook is already investigating this bug and you can track their progress in this report: https://developers.facebook.com/support/bugs/523185905463696/?join_id=f1b935db744824

Partial Facebook Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Facebook currently experiences delays and failures with content delivery, we are seeing an elevated level of sending errors and are investigating the issue. The delivery issues are mild, but we suggest pausing any important campaigns just to be safe.

Jul 2021

Agency commissions are not getting paid out at the moment
  • Resolved
    Resolved

    This incident has been resolved. All outstanding dues have been included in the September payout. Important: if you have any concerns about recently processed debt payment, you can appeal it by submitting a ticket to Support team with "Agency Debt Payout Challenge" subject until November 12th inclusive.

  • Identified
    Identified

    The cause of the issue has been identified and we're actively working on a fix at the moment - more news to follow very soon!

  • Investigating
    Investigating

    There's an issue with Agency commissions not getting paid out currently - our dev team is already looking into this and the fix will arrive as soon as possible. All commissions are still recorded in the system correctly, only payouts are affected. More information to follow soon.

ManyChat Accounts have degraded performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    You may encounter the "Server isn't feeling well" error when accessing your ManyChat account. We are currently investigating this issue.

Jun 2021

Facebook issue: One-Time Notifications / One-Time Notification Requests stopped working
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We're seeing that One-Time Notifications (OTN) and One-Time Notification Requests (OTNR) stopped working - webhooks are not returned by Facebook's API. We've already addressed this issue to Facebook directly and we're waiting for their response. More information to follow soon.

Facebook issue: Main Menu can't be published
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    You may notice that Main Menu can't be published right now. It's connected with the issue on Facebook's side, so please subscribe to the Facebook bug report and follow the updates on this matter: https://developers.facebook.com/support/bugs/233681718264382/?join_id=f6c12f553de91 More information to follow soon.

Facebook issue: delays in message sending
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Facebook team has confirmed that the fix has been provided and unwanted delays between messages should be eliminated now. We will be monitoring the situation for some time before closing this incident.

  • Identified
    Identified

    Facebook has confirmed that this is a known issue on their side - you can track its status and contribute to gathering more information about the problem in this bug thread: https://developers.facebook.com/support/bugs/615867856042008/ More details to follow as soon as we have any news on that!

  • Investigating
    Investigating

    Some messages are coming through FB Messenger with a delay in minutes. We are investigating the source of the problem and monitoring Facebook reports for similar issues.

Instagram is not returning the webhooks right now. Waiting for Facebook to fix this issue!
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Currently, some of our users may experience the issue when integrating their Instagram with the ManyChat accounts due to the feature rollout issue on the Facebook side. We are monitoring the situation to keep you up to date!

ManyChat Accounts have degraded performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Your ManyChat account may experience the 'Server Isn't Feeling Well' error when accessing it.

Jun 2021 to Aug 2021

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