Manyсhat - Notice history

All systems operational

Manychat: Web Application - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Manychat: Sign In / Sign Up - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Manychat: Message sending - Operational

100% - uptime
Mar 2022 · 99.94%Apr · 99.23%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Manychat: Growth Tools - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 99.63%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Manychat: Public API - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Manychat: AI Services - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

3rd party: Facebook API - Operational

100% - uptime
Mar 2022 · 99.94%Apr · 99.23%May · 100.0%

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Mar 2022
Apr 2022
May 2022

3rd party: Instagram API - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

3rd party: WhatsApp API - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

3rd party: Telegram API - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

3rd party: Twilio API (SMS/MMS) - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Notice history

May 2022

Instagram messages delivery is failed
  • Resolved
    Resolved

    Instagram messages delivery should now be operational

  • Monitoring
    Monitoring

    We are continuing to monitor for any further issues.

  • Investigating
    Investigating

    We are currently investigating this issue.

Apr 2022

Attachment Unavailable on Android Regular buttons
  • Resolved
    Resolved

    This incident should now be resolved

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Due to certain issues on Facebook’s side, Regular buttons may not work on Android devices with the Attachment Unavailable error. You can track this bug’s status in the following threads on Facebook: https://developers.facebook.com/support/bugs/984268978897137/?join_id=f18a3f0f5cbc228 https://developers.facebook.com/support/bugs/554534385937462/?join_id=f19795bdef9b884 More information to follow soon.

FB & IG APIs are completely down
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Meta is currently experiencing technical difficulties! The Meta team is monitoring the situation, we'll get back to you with updates as soon as possible. Please stay tuned!

Mar 2022

Instagram is partially down
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The issue has been eliminated by Meta team - we will be monitoring the situation for some time before closing this incident.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    Meta is aware of the issue impacting Graph API, Meta engineering teams are actively working to resolve the issue as quickly as possible!

Reopen Chat feature might not be available
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented. The Reopen Chat feature should now be working as expected.

  • Investigating
    Investigating

    We are currently investigating the issue that doesn’t allow for Live Chat conversations in the done folder to be opened. As the first step, we recommend to enable the Handover Protocol with the following guide: https://support.manychat.com/en/support/solutions/articles/36000103309-handover-protocol

Messages in Live Chat may not display correctly
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented. Live Chat messages should now be displayed properly.

  • Investigating
    Investigating

    We are aware of an issue regarding Live Chat functionality. We are actively investigating and will provide an update as soon as possible

Facebook issue: Notify Me buttons do not function properly
  • Resolved
    Resolved

    Facebook team has indicated that the issue with OTN feature has been fixed.

  • Monitoring
    Monitoring

    Recent tests indicate that the OTN feature is now functional again

  • Investigating
    Investigating

    Clicks on Notify Me buttons for Facebook One Time Notification feature do not continue the flow and do not assign an OTN token to the contact. The issue is caused by a Facebook bug, you can track the status of the bug in this report: https://developers.facebook.com/support/bugs/527316918708730/?join_id=f179d64d00c3778

Mar 2022 to May 2022

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