Manychat - Meta issue: ~5% of FB messages fail to send on multiple accounts. – Incident details

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Meta issue: ~5% of FB messages fail to send on multiple accounts.

ResolvedDegraded performance3 hours 40 minutes

Affected

3rd party: Facebook API

Degraded performance from 9:42 PM to 1:22 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    Some accounts might experience message-sending issues in Messenger.

    We are aware of the problem and are currently investigating it.

    We recommend you consider stopping paid campaigns until the issue is resolved.

    We will update this incident once there is any news on the subject.