Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 23:04 PST
Investigating - Due to an issue on Facebook's side, some of the attachments that subscribers are uploading in response to your bot are not being delivered to Live Chat. Facebook is investigating the cause of the issue. Hopefully, it will be resolved soon.
Investigating - Some of the Customer Chats do not deliver their opt-in messages when opened in a mobile browser. Hopefully, it will be resolved soon. We are currently waiting for Facebook's response and confirmation that it's the bug on their side.
Nov 20, 08:12 PST
Sponsored (Paid) Messages, performance metrics, Targeting features and Messaging Campaigns (Conversions and Lead Generation) are temporarily unavailable for ads delivered to or from Europe (targeted to European locations, delivered to users in Europe, or from advertisers or Pages based in Europe).
You can still run "click-to-message" ads using the following substitutions. Changes to your campaign may affect performance. 1. The link clicks optimisation can be used instead of the conversations/leads optimisations. 2. The start conversations template can be used instead of the lead generation template
Beginning in early December, certain messaging-related ads, targeting options, and performance reporting for ads delivered to and from Europe will be unavailable.
Nov 16, 03:29 PST
Web Application
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Operational
Message sending
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Operational
Growth Tools
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Operational
Facebook API
Operational
90 days ago
99.97
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Facebook has rolled out the fix for the issue.
This incident has been resolved.
Nov 16, 07:22 PST
Identified -
We've identified a bug that affects Customer Chat Growth Tool after today's upgrade to the new Graph API by Facebook. We've rolled out the fix to minimize the impact, but you may still experience issues with the user's opt-in source being displayed as 'Direct' in the Subscriber profile. Also, User Input block doesn't get sent in the message through Customer Chat now if new Subscribers haven't replied something to the bot for the first time.
Facebook team has confirmed this bug and they are currently working on it. ETA for the fix - this week. As soon as they roll it out, we will immediately make updates inside our platform.
Nov 2, 06:41 PST