Update - We've noticed some inconsistencies in Send To Messenger button and Checkbox plugin not working correctly on Safari 12 (possibly older Safari versions as well): Opt-In Messages might not be sent to Messenger after interacting with the button.
We're continuing to monitor the situation - further updates will be posted in this incident.
Dec 11, 07:13 PST
Update - We can see that Messenger plugins are now working on Safari 12. We'll be monitoring the situation for some time before closing this incident.
Dec 7, 02:06 PST
Monitoring - Support for Messenger plugins on Safari 12 has been temporarily disabled by Facebook. This affects web growth tools that use Send to Messenger button or Checkbox Plugin only when the user is using Safari 12.
Facebook team is actively working on addressing this. Unfortunately, they do not have publicly available ETA on this feature.
Resolved -
All features are fully functioning again.
Mar 15, 00:28 PDT
Update -
We are continuing to monitor for any further issues.
Mar 15, 00:27 PDT
Monitoring -
Broadcasts should be working as expected now. We're in the process of restoring full functionality for Sequences at the moment - more information to follow soon.
Mar 14, 08:12 PDT
Identified -
While Facebook has not confirmed the fix yet, we're seeing the systems getting back on track. Comments Growth Tool and Rules are fully functioning again. We expect Sequences and Broadcasts to start working in several hours.
Investigating -
Facebook is partially down. Broadcasts are stopped until APIs start working again. Good idea to pause your campaigns until Facebook resolves this. Thank you for your patience.
Mar 13, 09:48 PDT
Resolved -
This incident has been resolved.
Mar 11, 02:48 PDT
Investigating -
We're receiving reports that some users see the following error in their ManyChat accounts: "Comments GT Error: The page has messages disabled in the settings. Please refer to Facebook page settings.".
We're investigating this issue - more information to follow soon.
Mar 4, 01:53 PST
Resolved -
This incident has been resolved.
Mar 11, 01:22 PDT
Identified -
The issue is fixed for users who manage their pages in Business Manager.
If you don't use Business Manager, but the issue still persists on your side - please try the following: 1. Log out of your ManyChat account completely. 2. Log back in once again. 3. While logging in, you will be asked to choose pages available for connection and permissions for them (make sure to grant all permissions). 4. Save your settings and return to ManyChat to access selected pages.
Mar 7, 05:33 PST
Investigating -
We're getting reports that certain users are experiencing issues with connecting new pages to their ManyChat accounts currently. We're investigating the problem and we've already contacted Facebook to get details on the issue.