Resolved -
This incident has been resolved.
Aug 4, 07:58 PDT
Identified -
We identified the issue as coming from Meta's side. We've just released a temporary fix to restore access to the feature and working on the permanent solution.
Jul 23, 13:29 PDT
Investigating -
At the moment, Instagram Automation doesn't continue after contacts select Quick Replies. The problem is present both on Android and iOS.
Our developers are already looking into the issue. As a temporary workaround, we suggest using simple Buttons instead of Quick Replies in your Flows.
Jul 23, 12:46 PDT