Manychat - Notice history

Manychat: Web Application experiencing major outage

Manychat: Web Application - Major outage

99% - uptime
Jun 2019 ยท 95.64%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

Manychat: Sign In / Sign Up - Operational

100% - uptime
Jun 2019 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

Manychat: Message sending - Operational

100% - uptime
Jun 2019 ยท 99.27%Jul ยท 99.43%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

Manychat: Growth Tools - Operational

99% - uptime
Jun 2019 ยท 94.91%Jul ยท 100.0%Aug ยท 99.91%

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Jun 2019
Jul 2019
Aug 2019

Manychat: Public API - Operational

100% - uptime
Jun 2019 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

Manychat: AI Services - Operational

100% - uptime
Jun 2019 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

3rd party: Facebook API - Operational

100% - uptime
Jun 2019 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

3rd party: Instagram API - Degraded performance

100% - uptime
Jun 2019 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

3rd party: WhatsApp API - Operational

100% - uptime
Jun 2019 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

3rd party: Telegram API - Operational

100% - uptime
Jun 2019 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

3rd party: Twilio API (SMS/MMS) - Operational

100% - uptime
Jun 2019 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2019
Jul 2019
Aug 2019

Notice history

Aug 2019

Facebook Ads outage
  • Resolved
    Resolved

    The incident has been resolved.

  • Identified
    Identified

    Due to the Facebook Ads issue ManyChat Ads is not working properly at the moment. Your Ad Campaigns and the creation of new ones may be temporarily unavailable through ManyChat Ads. Facebook engineers are already working on a fix.

Users may have experienced issues with loading ManyChat website.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Users may have experienced problems with loading ManyChat website and some services for a short amount of time. The issue is already fixed. We're monitoring the situation at the moment.

Jul 2019

Facebook outage, images and videos are affected
  • Resolved
    Resolved

    Facebook confirmed fixing the issue. All functions are intact and operational.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented. Watch the issue status by the link: https://developers.facebook.com/support/bugs/610822019411772/

  • Investigating
    Investigating

    Due to the massive Facebook outage, media content might not be loading correctly including images and videos of any format. We are monitoring the situation, more information to follow. You can track the status of the issue here: https://developers.facebook.com/support/bugs/610822019411772/

Jun 2019

Custom Audience Actions are not working correctly
  • Resolved
    Resolved

    Facebook confirmed fixing the issue with Custom Audience Actions.

  • Monitoring
    Monitoring

    Custom Audience Actions are functioning properly again. Facebook has not confirmed the fix on their end yet, so we're monitoring the situation.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    'Custom Audience' Action is not working properly at the moment. The issue also affects all existing CA Actions. The source of the issue seems to be on Facebook's end and we're now working with Facebook to resolve it.

"Impressions" statistics for Overlay and Embeddable widgets are processed with the delay.
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    "Impressions" statistics for Overlay and Embeddable site widgets are processed with a noticeable delay at the moment when users interact with them. Our dev team is already working to provide a fix for this issue - more information to follow soon.

Global Facebook outage: Broadcasts and automation are stopped until the issue gets resolved.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The system is back to functioning. Please note that it can take some time to burn all the queues. We'll deliver all queued broadcasts and sequences ASAP. We'll continue monitoring the system till everything is back to standard functioning.

  • Update
    Update

    We've started receiving webhooks few minutes ago. We'll monitor situation for some time before we reenable broadcasting & automation to be sure that all webhooks go through well. Your bots should already be functioning well and reply to subscribers. If you see some lags please wait for few minutes to be sure we've burned all queues.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    Massive Facebook outage: ManyChat is not receiving webhooks from Facebook at the moment - we're investigating the issue. Broadcasts and automation are paused until the problem is fixed. You can also track the status of this issue here: https://developers.facebook.com/support/bugs/432797794170312/ https://developers.facebook.com/status

Jun 2019 to Aug 2019

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