Manychat - Notice history

We're receiving reports that Customer Chat plugin is not working as expected, disappearing from websites for certain customers. We will update this incident once we have more news on the issue.

Facebook is currently inoperational, we are investigating this issue. Please wait for updates!

Such widgets as Customer Chat, Slide-In, Modal, Bar, Button, and Box currently aren't displayed at websites. If Customer Chat is disabled, all other widgets will be displayed correctly. Additionally, Messenger buttons do not appear at Landing Page GTs. We are investigating the source of the issue.

Due to the Facebook API issue, ManyChat doesn't receive information about people who opt-in through Customer Chat Guest Mode. This leads to such users not receiving the opt-in message. Facebook is working on this issue within this report: https://developers.facebook.com/support/bugs/738468946864391/ Be sure to subscribe to it for further updates.

Facebook services seem to experience delays and failures with content delivery. We are monitoring the issue.

We are looking into the issue where Audio and Video files are not being displayed in Messenger, which seems to be a Facebook bug. We will update this incident once there are any news on the subject.

Twilio reports platform issues which affect ManyChat SMS delivery. For more info, subscribe to the incident by the link https://status.twilio.com/

There is a severely degraded Messenger performance: the buttons are not displaying or loading very slowly on both Android and iOS devices. Also, subscribers might experience difficulties with sending messages/attachments from their iOS/Android apps. Please keep an eye out for the platform status on DownDetector here https://downdetector.com/status/facebook/ to know the latest updates on that issue.