Manychat - Facebook issue: Customer Chat plugin may not work correctly – Incident details

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Facebook issue: Customer Chat plugin may not work correctly

ResolvedDegraded performance75 hours 16 minutes

Affected

3rd party: Facebook API

Degraded performance from 11:09 AM to 2:26 PM

  • ResolvedUTC

    The issue with JS SDK has been resolved recently according to the Status page: https://developers.facebook.com/status/issues/492652922187445/

  • UpdateUTC

    Facebook is currently working to fix JS SDKs issue - you can keep track of this incident on their Status Page here: https://developers.facebook.com/status/issues/492652922187445/

  • InvestigatingUTC

    We're receiving reports that Customer Chat plugin is not working as expected, disappearing from websites for certain customers. We will update this incident once we have more news on the issue.