Manyсhat - Notice history

All systems operational

Manychat: Web Application - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Manychat: Sign In / Sign Up - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Manychat: Message sending - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Manychat: Growth Tools - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Manychat: Public API - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Manychat: AI Services - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

3rd party: Facebook API - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 99.51%

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Jan 2024
Feb 2024
Mar 2024

3rd party: Instagram API - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 99.51%

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Jan 2024
Feb 2024
Mar 2024

3rd party: WhatsApp API - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 99.51%

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Jan 2024
Feb 2024
Mar 2024

3rd party: Telegram API - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

3rd party: Twilio API (SMS/MMS) - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Notice history

Mar 2024

Meta issue: some of WhatsApp messages fail to send on multiple accounts.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating


    Some accounts might experience message-sending issues in WhatsApp.We are aware of the problem and are currently investigating it. We will update this incident once there is any news on the subject.

High Message Failure Rate on Telegram
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Telegram platform is experiencing an issue where approximately half of the messages fail to be sent. Users and automations using the Telegram platform may encounter delays or failures in sending and receiving messages.

Instagram issue: the Comment reply trigger isn't working as expected
  • Investigating
    Update

    The Comment reply trigger isn't currently working as expected due to an Instagram bug that is hiding many comments. This issue is beyond our control and requires intervention from the Meta team.
    To assist with the quickest resolution, if you notice a discrepancy between the number of comments displayed on your Instagram Page and the actual visible comments, please visit the IG Help Center (https://help.instagram.com/) and report the issue as a technical problem as instructed in this article: https://help.instagram.com/381579045265733

  • Investigating
    Investigating

    The Comment reply trigger isn't currently working as expected due to an Instagram bug that is hiding many comments. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. While we can't share the report link due to privacy restrictions, please be assured that we are actively monitoring the situation and seeking a resolution.

Meta Issue: Private Replies are down, IG Comments Trigger affected.
  • Resolved
    Update

    Meta has confirmed the existence of the incident related to comment processing and successfully implemented a fix. The incident is resolved.

  • Resolved
    Resolved

    Meta has confirmed the existence of the incident related to comment processing and successfully implemented a fix. We are monitoring it closely and tracking possible errors or inconsistencies.

  • Monitoring
    Monitoring

    The issue affects Instagram Comment Trigger performance - the Automated Messages may not reach the recipients. We are investigating the matter and monitoring the status of the IG platform.

Meta services and APIs major outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently monitoring the situation.

  • Identified
    Identified

    Meta reports that many of their services, such as Instagram, Facebook API, and WhatsApp Cloud API, have been facing major outages since Mar 5, 15:30 UTC.

    Their teams are aware and looking to solve the issue. No ETA has been provided.

    We will update this incident once there is any news on the subject.

Feb 2024

Meta issue: some of FB and IG messages fail to send on multiple accounts.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Some accounts might experience message-sending issues in Messenger, Instagram and WhatsApp:
    https://metastatus.com/fbs

    We are aware of the problem and are currently investigating it.

    We recommend you consider stopping paid campaigns until the issue is resolved.

    We will update this incident once there is any news on the subject.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We've received an update from Meta and are currently monitoring the result.

  • Investigating
    Investigating

    Some accounts might experience message-sending issues in Messenger: https://metastatus.com/fbs

    We are aware of the problem and are currently investigating it.

    We recommend you consider stopping paid campaigns until the issue is resolved.

    We will update this incident once there is any news on the subject.

Bot response time is slow
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Certain Manyсhat bots are experiencing slow response times at the moment. We're already looking into this issue. We will update this incident with further information.

Jan 2024

Meta issue: ~3% of FB and IG messages fail to send on multiple accounts.
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jan 2024 to Mar 2024

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