Manychat - WhatsApp - Keyword Trigger may be Failing for Ad-Initiated Conversations – Incident details

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WhatsApp - Keyword Trigger may be Failing for Ad-Initiated Conversations

Resolved6 hours 3 minutes

Affected

3rd party: WhatsApp API

Operational from 8:26 AM to 2:30 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.