Facebook issue: Notify Me buttons do not function properly

Incident Report for ManyChat

Resolved

Facebook team has indicated that the issue with OTN feature has been fixed.

Posted Mar 11, 2022 - 09:20 PST

Monitoring

Recent tests indicate that the OTN feature is now functional again

Posted Mar 09, 2022 - 00:17 PST

Investigating

Clicks on Notify Me buttons for Facebook One Time Notification feature do not continue the flow and do not assign an OTN token to the contact.
The issue is caused by a Facebook bug, you can track the status of the bug in this report: https://developers.facebook.com/support/bugs/527316918708730/?join_id=f179d64d00c3778

Posted Mar 05, 2022 - 05:58 PST

This incident affected: Facebook API.