Manyсhat - Notice history

We've received reports that Quick Replies do not appear in Messenger, both on mobile and desktop, including Quick Replies in User Input. We're currently investigating the situation.

We're investigating a problem in Facebook Messenger: all sent messages arrive with a significant delay, message history might not be loading properly. We'll be monitoring the situation to provide updates in this incident as soon as we have any news.

We're seeing an issue where users receive "Invalid Page Welcome Message for Messenger Destination Ads: The Message Text (page_welcome_message) is invalid for ads with Messenger as destination. (#1815471)" error when creating Ads in Ads Manager. This is a bug on Facebook's side which is already reported here: https://developers.facebook.com/support/bugs/402624624219689/ - please check this bug thread to track the issue's status.

We're investigating an issue where images and videos are not sent via Flows and LiveChat.

We're investigating an issue where users are not able to subscribe to bots correctly, with some of them shown as Unknown in the Audience tab with 'Deleted Conversation' status, and others not being displayed in the Audience at all. This looks like an issue on Facebook's side - a public report is already created, and you can track this issue's status here: https://developers.facebook.com/support/bugs/484143269217803/ More information to follow soon.

Some of the Customer Chats do not deliver their opt-in messages when opened in a mobile browser. Hopefully, it will be resolved soon. We are currently waiting for Facebook's response and confirmation that it's the bug on their side.

Due to an issue on Facebook's side, some of the attachments that subscribers are uploading in response to your bot are not being delivered to Live Chat. Facebook is investigating the cause of the issue. Hopefully, it will be resolved soon. You can follow the progress on Facebook's help portal using the link - https://developers.facebook.com/support/bugs/393441492018560.

Due to new privacy rules in Europe, some messaging campaigns have been paused: https://www.facebook.com/business/help/574941489951914 Sponsored (Paid) Messages, performance metrics, Targeting features and Messaging Campaigns (Conversions and Lead Generation) are temporarily unavailable for ads delivered to or from Europe (targeted to European locations, delivered to users in Europe, or from advertisers or Pages based in Europe). You can still run "click-to-message" ads using the following substitutions. Changes to your campaign may affect performance. 1. The link clicks optimisation can be used instead of the conversations/leads optimisations. 2. The start conversations template can be used instead of the lead generation template Beginning in early December, certain messaging-related ads, targeting options, and performance reporting for ads delivered to and from Europe will be unavailable.

We've identified a bug that affects Customer Chat Growth Tool after today's upgrade to the new Graph API by Facebook. We've rolled out the fix to minimize the impact, but you may still experience issues with the user's opt-in source being displayed as 'Direct' in the Subscriber profile. Also, User Input block doesn't get sent in the message through Customer Chat now if new Subscribers haven't replied something to the bot for the first time. Facebook team has confirmed this bug and they are currently working on it. ETA for the fix - this week. As soon as they roll it out, we will immediately make updates inside our platform.