Manychat - Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram – Incident details

3rd party: Instagram API experiencing degraded performance

Show current status

Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram

InvestigatingDegraded performance

Affected

3rd party: Instagram API

Degraded performance from 3:00 AM to 12:15 PM, Operational from 12:15 PM to 6:40 PM, Degraded performance from 6:40 PM to 12:00 AM

  • InvestigatingUTC

    We apologize for the extended period without updates regarding this issue.


    We're still seeing Instagram's "Say hi to new followers" (Follow to DM) automation trigger inconsistently or not at all for some accounts, even when it's set up correctly and the account is eligible.

    The cause is on Meta's side. We've reported this to Meta and are in ongoing contact with them. Meta hasn't shared a timeline for a resolution yet.

    Other Instagram triggers are not affected. These include Comment to DM, Story Reply, keyword and DM triggers. You can keep using them to start conversations with your audience.

    We'll keep this incident open and post an update here as soon as Meta shares new information.

  • IdentifiedUTC

    The issue affecting the Instagram “Say hi to new followers” automation has been identified as a Meta-side bug and is currently under active investigation. We're closely monitoring the situation with Meta.

  • InvestigatingUTC

    We are aware of reports of the Follow to DM automation not triggering or behaving inconsistently for some Instagram accounts. Affected users may experience delayed or no message delivery, despite the automation being correctly configured and eligible. Our team is actively investigating. We will provide updates as new information becomes available.