Notice history

Resolved
November 20, 2025 at 10:42 AM
Resolved
November 20, 2025 at 10:42 AM
According to our most recent tests, the Meta team has fixed the issue.
Update
November 20, 2025 at 12:33 AM
Update
November 20, 2025 at 12:33 AM
We are aware of an issue affecting webhook reception for some Instagram accounts, which may cause disruptions in the Comment to DM feature. This issue is outside of our control and requires intervention from the Meta team.
We are receiving multiple similar reports and have already escalated the problem to Meta. Our team is actively monitoring the situation.
We’ll keep you updated here as soon as new information becomes available.
Thank you for your patience and understanding.
Update
November 19, 2025 at 11:27 PM
Update
November 19, 2025 at 11:27 PM
We are continuing to work to provide an update an soon as possible.
Identified
November 19, 2025 at 11:23 PM
Identified
November 19, 2025 at 11:23 PM
We are continuing to work on a fix for this incident.
Investigating
November 19, 2025 at 11:16 PM
Investigating
November 19, 2025 at 11:16 PM
We are aware that comments on posts are not triggering the automation. The issue is affecting all Comment to DM automation on accounts connected using the Meta Business connection. DM automation is currently functioning as expected.
Our team has reported the issue to Meta, and we'll share updates here as soon as more information is available.
Thank you for your patience.

All systems operational