Manychat - IG Comments trigger issue: the trigger isn't replying to all the comments – Incident details

All systems operational

IG Comments trigger issue: the trigger isn't replying to all the comments

Resolved
Operational
Started about 3 years agoLasted 17 days

Affected

3rd party: Instagram API

Operational from 10:21 PM to 7:45 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    The issue still persists for some users. You can track this issue in the following bug report: https://developers.facebook.com/support/bugs/1337946283795683

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Meta has implemented a fix and we are currently monitoring the result.

  • Identified
    UTC
    Identified

    We have reported the issue to Meta and will notify you when the issue is resolved. You can track this issue in the following bug report: https://developers.facebook.com/support/bugs/1337946283795683