Manychat - Meta bug: URL Button issues. The webview opens up a blank page after some users click URL button – Incident details

All systems operational

Meta bug: URL Button issues. The webview opens up a blank page after some users click URL button

Resolved
Operational
Started about 3 years agoLasted 144 hours 14 minutes

Affected

3rd party: Facebook API

Operational from 8:03 AM to 8:17 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    Meta issue: When certain users click a URL button, the linked website doesn’t load and users can see only a blank page instead.

    The problem was already reported to Meta; the progress can be tracked here: https://developers.facebook.com/support/bugs/622723423326619