Manychat - [Instagram] Comment to DM automations not working – Incident details

3rd party: Instagram API experiencing degraded performance

Show current status

[Instagram] Comment to DM automations not working

ResolvedMajor outage11 hours 26 minutes

Affected

3rd party: Instagram API

Major outage from 11:16 PM to 10:42 AM

  • ResolvedUTC

    According to our most recent tests, the Meta team has fixed the issue.

  • UpdateUTC

    We are aware of an issue affecting webhook reception for some Instagram accounts, which may cause disruptions in the Comment to DM feature. This issue is outside of our control and requires intervention from the Meta team.

    We are receiving multiple similar reports and have already escalated the problem to Meta. Our team is actively monitoring the situation.

    We’ll keep you updated here as soon as new information becomes available.
    Thank you for your patience and understanding.

  • UpdateUTC

    We are continuing to work to provide an update an soon as possible.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are aware that comments on posts are not triggering the automation. The issue is affecting all Comment to DM automation on accounts connected using the Meta Business connection. DM automation is currently functioning as expected.
    Our team has reported the issue to Meta, and we'll share updates here as soon as more information is available.

    Thank you for your patience.