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Resolved
Some messages can't be received from Facebook Messenger

Started
February 23, 2023 at 7:11 AM
Status
Resolved after 1 day

Impact

Partial outage
Affected
Manychat: Message sending
3rd party: Facebook API
  • Resolved
    Resolved

    Meta resolved the issue!

  • Investigating
    Investigating

    Meta issue: some webhooks became partially degraded which means that some messages from FB Messenger can't be received in Manychat.

    The problem was already reported to Meta, the progress can be tracked here: https://developers.facebook.com/support/bugs/1530943734094447