Manychat - Images and Videos are not sent via Flows and LiveChat – Incident details

All systems operational

Images and Videos are not sent via Flows and LiveChat

Resolved
Partial outage
Started over 5 years agoLasted 6 days

Affected

3rd party: Facebook API

Partial outage from 10:19 PM to 11:55 AM

Updates
  • Resolved
    UTC
    Resolved

    Facebook has rolled out a fix and we can confirm that the issue has been resolved. https://developers.facebook.com/support/bugs/227292448744198/

  • Identified
    UTC
    Identified

    We can confirm that this is an issue on Facebook's side which is already reported here: https://developers.facebook.com/support/bugs/227292448744198/ - please check this bug thread to track the issue's status. More information to follow soon.

  • Update
    UTC
    Update

    All kinds of attachments are affected by the issue. We continue investigating it.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We're investigating an issue where images and videos are not sent via Flows and LiveChat.