Manyсhat - Reopen Chat feature might not be available – Incident details

All systems operational

Reopen Chat feature might not be available

Resolved
Degraded performance
Started about 3 years agoLasted about 6 hours

Affected

Manychat: Web Application

Degraded performance from 7:56 AM to 2:09 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented. The Reopen Chat feature should now be working as expected.

  • Investigating
    Investigating

    We are currently investigating the issue that doesn’t allow for Live Chat conversations in the done folder to be opened. As the first step, we recommend to enable the Handover Protocol with the following guide: https://support.manychat.com/en/support/solutions/articles/36000103309-handover-protocol