Resolved

Meta issue: WhatsApp channel can't be connected to ManyChat

• Resolved

  August 26, 2022 at 7:05 AM

  Resolved

  August 26, 2022 at 7:05 AM

  This incident has been resolved.

• Monitoring

  August 25, 2022 at 1:50 PM

  Monitoring

  August 25, 2022 at 1:50 PM

  We have implemented a workaround on our side which would allow connecting WhatsApp channel to ManyChat. We will be monitoring the situation for some time before closing this incident.

• Investigating

  August 25, 2022 at 10:04 AM

  Investigating

  August 25, 2022 at 10:04 AM

  WhatsApp channel can't be connected to ManyChat at the moment - we're experiencing the issue with WhatsApp’s Embedded Sign-Up mechanism, which doesn't return a web-hook with Business data at the very last step of the process. Our team is working to resolve this issue with Meta - more information to follow soon.