Freshdesk is currently investigating the issue, some errors with submitting tickets and delay in response time are expected.

Facebook seems to be partially down - we're seeing multiple FB requests fail at the moment. Until this incident gets resolved, we'd recommend pausing your current campaigns and automations. More information to follow soon.

We're receiving reports that Customer Chat plugin does not appear / disappeared on websites. This problem has been reported to Facebook team already - please keep track of this issue in the following bug thread: https://developers.facebook.com/support/bugs/620565116029656 More information to follow soon.

You may experience some delays when performing chatbot activities. We are currently investigating this issue.

WhatsApp channel is not functioning for some accounts due to a server issue. The outbound messages and incoming webhooks are queued and will be delivered once our engineers resolve the issue.

Some of the IG channel messages are failing to send right now. The issue is happening because of a bug on the Facebook side. We are investigating it and will update this incident once the root cause has been identified!

We are experiencing delayed message delivery due to major disruptions on FB: https://status.fb.com/graph-api?ref=dfc

We're receiving multiple reports that new Contacts are being displayed as Unknown in the Audience tab at the moment. We're investigating this problem currently - this issue has been reported to Facebook here in this bug thread: https://developers.facebook.com/support/bugs/291357862719373/ More information to follow soon.