Manyсhat - Notice history

WhatsApp channel can't be connected to ManyChat at the moment - we're experiencing the issue with WhatsApp’s Embedded Sign-Up mechanism, which doesn't return a web-hook with Business data at the very last step of the process. Our team is working to resolve this issue with Meta - more information to follow soon.

We are currently investigating the issue that doesn’t allow uploading images, video, audio, and other files. We'll keep you updated!

At the moment, Instagram Automation doesn't continue after contacts select Quick Replies. The problem is present both on Android and iOS. Our developers are already looking into the issue. As a temporary workaround, we suggest using simple Buttons instead of Quick Replies in your Flows.

Looks like Telegram API is partially down at the moment - we recommend pausing your current Telegram campaigns until further notice.

Quick Reply buttons may not be displayed correctly in Instagram on Android devices right now. We have reported this issue to Meta here: https://developers.facebook.com/support/bugs/1402012250298307/ - please check this bug thread to keep track of the fixing process. Please note that if you exit the conversation and re-enter it right away, Quick Replies should appear correctly then. We will update this incident as soon as we have any updates on the subject.

Due to an issue on Instagram's side, new Сontacts from Instagram are getting automatically deleted now as the bot tries to send them a message. This issue is already reported to Meta, we recommend subscribing to this report for updates: https://developers.facebook.com/support/bugs/559090092557779 We've just released a temporary fix as a workaround which would keep newly subscribed IG Contacts intact in your ManyChat account, however Instagram messages will not be sent to them until Meta's team fully resolves the issue on their side. More information to follow soon.

We’ve spotted a short FB platform outage, and both Messenger and Instagram are affected, we recommend you consider stopping paid campaigns until the issue is resolved. The usual performance was back to normal in less than 10 minutes, but we will continue monitoring the issue and will update you in case.

Global Content Delivery Network provider CloudFlare is now experiencing some issues. Around 30% of the ManyChat Pixel impressions as well as the ManyChat Panel might be affected. We’re working on a fix that will mitigate the issue until CloudFlare CDN is fully recovered. Until then we recommend you consider stopping your website-based paid campaigns (site widgets, Shopify integration, etc.)

Due to a Facebook issue, Private Replies can't be sent to some users under your Facebook posts. We've contacted Facebook team directly to fix the bug as quickly as possible. You can track the public report here: https://developers.facebook.com/support/bugs/1025254788123412/?join_id=f266ee875405a6c

Because of a Facebook issue, contacts can't subscribe to One-Time Notification topics. The "Notify Me" button won't return any answer to contacts' clicks. The bug report can be viewed and tracked on the Facebook platform: https://developers.facebook.com/support/bugs/7752755741431170