Manyсhat - Notice history

Due to the issue on Meta's side, regular buttons are not working in Messenger on Android devices currently. At the same time, Quick Reply buttons continue working correctly. You can track the bug's status here in this report: https://developers.facebook.com/support/bugs/630026755389886/ We will update this incident once we have any news on the subject.

We've noticed technical issues on Meta's side. Both Messenger and Instagram are affected. You might experience problems with message sending and IG Comment Growth Tools. We would recommend to stop all ongoing campaigns until the problem is resolved. Our engineers are already looking into the problem!

Facebook Messenger experiencing technical difficulties! Regular Buttons don't show up in Facebook Messenger, instead of the Button there could be an error 'Attachment Unavailable'. We will update this incident as soon as we have any news on the subject.

Messenger webview might work incorrectly on desktop for some users right now, displaying blank page instead of the needed content. This issue has already been reported to the Facebook team and they are working on a fix - please keep track of this case in the following bug-thread: https://developers.facebook.com/support/bugs/798173151377059/ We will update this incident as soon as we have any news on the subject.

WhatsApp channel can't be connected to ManyChat at the moment - we're experiencing the issue with WhatsApp’s Embedded Sign-Up mechanism, which doesn't return a web-hook with Business data at the very last step of the process. Our team is working to resolve this issue with Meta - more information to follow soon.

We are currently investigating the issue that doesn’t allow uploading images, video, audio, and other files. We'll keep you updated!

At the moment, Instagram Automation doesn't continue after contacts select Quick Replies. The problem is present both on Android and iOS. Our developers are already looking into the issue. As a temporary workaround, we suggest using simple Buttons instead of Quick Replies in your Flows.

Looks like Telegram API is partially down at the moment - we recommend pausing your current Telegram campaigns until further notice.

Quick Reply buttons may not be displayed correctly in Instagram on Android devices right now. We have reported this issue to Meta here: https://developers.facebook.com/support/bugs/1402012250298307/ - please check this bug thread to keep track of the fixing process. Please note that if you exit the conversation and re-enter it right away, Quick Replies should appear correctly then. We will update this incident as soon as we have any updates on the subject.

Due to an issue on Instagram's side, new Сontacts from Instagram are getting automatically deleted now as the bot tries to send them a message. This issue is already reported to Meta, we recommend subscribing to this report for updates: https://developers.facebook.com/support/bugs/559090092557779 We've just released a temporary fix as a workaround which would keep newly subscribed IG Contacts intact in your ManyChat account, however Instagram messages will not be sent to them until Meta's team fully resolves the issue on their side. More information to follow soon.

We’ve spotted a short FB platform outage, and both Messenger and Instagram are affected, we recommend you consider stopping paid campaigns until the issue is resolved. The usual performance was back to normal in less than 10 minutes, but we will continue monitoring the issue and will update you in case.