Manychat - Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram – Incident details

All systems operational

Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram

Identified
Degraded performance
Started 4 months ago

Affected

3rd party: Instagram API

Degraded performance from 3:00 AM to 12:15 PM, Operational from 12:15 PM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    The issue affecting the Instagram “Say hi to new followers” automation has been identified as a Meta-side bug and is currently under active investigation. We're closely monitoring the situation with Meta.

  • Investigating
    UTC
    Investigating

    We are aware of reports of the Follow to DM automation not triggering or behaving inconsistently for some Instagram accounts. Affected users may experience delayed or no message delivery, despite the automation being correctly configured and eligible. Our team is actively investigating. We will provide updates as new information becomes available.