Manychat - [Instagram] Automation Webhooks Issue – Incident details

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[Instagram] Automation Webhooks Issue

ResolvedPartial outage92 hours 12 minutes

Affected

3rd party: Instagram API

Degraded performance from 6:55 PM to 5:03 PM, Partial outage from 5:03 PM to 3:07 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We're currently aware of an issue affecting the reception of webhooks for some Instagram channel accounts. This may result in delays or interruptions in automations, Live Chat updates, and other real-time features linked to Instagram. Our team has reported the issue to Meta and is actively monitoring the situation while awaiting their response.

    We’ll keep you updated here as soon as we have more information. Thank you for your patience and understanding.

  • InvestigatingUTC
    We're aware that Instagram automation webhooks may not be received, causing automations to fail to trigger as expected. Our team is actively investigating whether the issue stems from our side or Meta's.