Manychat - Messages fail to send for Instagram and Messenger. Disabling any running campaigns is recommended – Incident details

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Messages fail to send for Instagram and Messenger. Disabling any running campaigns is recommended

ResolvedDegraded performance18 hours 33 minutes

Affected

Manychat: Message sending

Degraded performance from 1:34 PM to 2:54 PM, Operational from 2:54 PM to 8:07 AM

3rd party: Facebook API

Degraded performance from 1:34 PM to 2:54 PM, Operational from 2:54 PM to 8:07 AM

3rd party: Instagram API

Operational from 1:34 PM to 1:52 PM, Degraded performance from 1:52 PM to 2:54 PM, Operational from 2:54 PM to 8:07 AM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    The issue resumed to happen and has been reported to Meta again.

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The issue was reported to Meta.

  • IdentifiedUTC

    The issue was reported to Meta engineers.

  • InvestigatingUTC
    We are currently investigating this incident.