Manychat - Messages fail to send for Instagram and Messenger. Disabling any running campaigns is recommended – Incident details

All systems operational

Messages fail to send for Instagram and Messenger. Disabling any running campaigns is recommended

Resolved
Degraded performance
Started over 1 year agoLasted about 19 hours

Affected

Manychat: Message sending

Degraded performance from 1:34 PM to 2:54 PM, Operational from 2:54 PM to 8:07 AM

3rd party: Facebook API

Degraded performance from 1:34 PM to 2:54 PM, Operational from 2:54 PM to 8:07 AM

3rd party: Instagram API

Operational from 1:34 PM to 1:52 PM, Degraded performance from 1:52 PM to 2:54 PM, Operational from 2:54 PM to 8:07 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    The issue resumed to happen and has been reported to Meta again.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The issue was reported to Meta.

  • Identified
    UTC
    Identified

    The issue was reported to Meta engineers.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.