Manychat - Meta issue: Instagram automation stops working on some accounts – Incident details

All systems operational

Meta issue: Instagram automation stops working on some accounts

Resolved
Operational
Started about 3 years agoLasted 5 days

Affected

Manychat: Message sending

Operational from 7:36 PM to 9:45 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    Instagram, Meta issues: Currently, there is 1 Meta issue affecting the delivery of the messages. The problem was reported to Meta, and the progress can be tracked here:
    https://developers.facebook.com/support/bugs/755944079270237

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.
    Please check if the FB - IG connection needs to be updated in Settings > Linked Accounts > Instagram.