Meta issue: Instagram automation stops working on some accounts

Resolved

Operational

Started over 3 years agoMay 06, 2023Lasted 110 hours 9 minutesMay 06, 20237:36 PMMay 11, 20239:45 AMUTC

Affected

Manychat: Message sending

Updates

Resolved
May 11, 2023 at 9:45 AMUTC
Resolved
May 11, 2023 at 9:45 AMUTC
This incident has been resolved.
Identified
May 07, 2023 at 2:24 PMUTC
Identified
May 07, 2023 at 2:24 PMUTC
Instagram, Meta issues: Currently, there is 1 Meta issue affecting the delivery of the messages. The problem was reported to Meta, and the progress can be tracked here:
https://developers.facebook.com/support/bugs/755944079270237
Investigating
May 06, 2023 at 7:36 PMUTC
Investigating
May 06, 2023 at 7:36 PMUTC
We are currently investigating this incident.
Please check if the FB - IG connection needs to be updated in Settings > Linked Accounts > Instagram.

Manychat - Meta issue: Instagram automation stops working on some accounts – Incident details