Manychat - Some messages can't be received from Facebook Messenger – Incident details

All systems operational

Some messages can't be received from Facebook Messenger

Resolved
Partial outage
Started over 3 years agoLasted 1 day

Affected

Manychat: Message sending

Partial outage from 7:11 AM to 7:22 AM

3rd party: Facebook API

Partial outage from 7:11 AM to 7:22 AM

Updates
  • Resolved
    UTC
    Resolved

    Meta resolved the issue!

  • Investigating
    UTC
    Investigating

    Meta issue: some webhooks became partially degraded which means that some messages from FB Messenger can't be received in Manychat.

    The problem was already reported to Meta, the progress can be tracked here: https://developers.facebook.com/support/bugs/1530943734094447