Buttons and Images may not be displayed correctly in Messenger Web App

Resolved

Degraded performance

Started over 4 years agoLasted about 6 hours

Affected

3rd party: Facebook API

Updates

Resolved
May 14, 2020 at 5:16 PM
Resolved
May 14, 2020 at 5:16 PM
Facebook confirmed that they've rolled out a fix for this issue.
Monitoring
May 14, 2020 at 1:58 PM
Monitoring
May 14, 2020 at 1:58 PM
We're seeing that Buttons and Images are rendering correctly now in Messenger Web App. Facebook's representatives also reported that the issue has been mitigated. We'll keep monitoring the situation for some time before closing this incident.
Identified
May 14, 2020 at 11:11 AM
Identified
May 14, 2020 at 11:11 AM
You may notice Buttons and Images not getting displayed in Messenger Web App at the moment. We have reported this issue to Facebook - more information to follow soon.

Manyсhat - Buttons and Images may not be displayed correctly in Messenger Web App – Incident details