Manychat - Facebook issue: GIFs and videos are not displayed to some subscribers – Incident details

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Facebook issue: GIFs and videos are not displayed to some subscribers

ResolvedDegraded performance424 hours 35 minutes

Affected

3rd party: Facebook API

Degraded performance from 2:24 PM to 7:00 AM

  • ResolvedUTC

    Facebook has reported that the issue has been fixed, and we can confirm the same. GIFs and videos are now being displayed properly in the new version of Facebook interface.

  • IdentifiedUTC

    We've identified GIFs and videos are not displayed to subscribers that use the new web version of Facebook. Media files work as expected in the old version and the mobile app. Refer to this bug report for further updates: https://developers.facebook.com/support/bugs/803574173512465/