Some users can't subscribe to the bot correctly at the moment
Affected
Degraded performance from 2:18 PM to 9:52 AM
- Resolved · UTC
Facebook has indicated that the issue was resolved: https://developers.facebook.com/status/issues/2810782945865685/
- Update · UTC
According to Facebook's latest update, a fix has been pushed to resolve this issue - you can track its status here: https://developers.facebook.com/status/issues/2810782945865685/ We will continue to monitor the situation.
- Update · UTC
Facebook has recently provided an update that this issue is still not resolved - they're continuing the investigation: https://developers.facebook.com/status/issues/2810782945865685/ We will be monitoring the situation to provide updates in this incident as soon as we have any news.
- Monitoring · UTC
According to Facebook's latest update, a fix has been pushed to resolve this issue - you can track its status here: https://developers.facebook.com/status/issues/2810782945865685/ We will continue to monitor the situation.
- Investigating · UTC
We're investigating an issue where users are not able to subscribe to bots correctly, with some of them shown as Unknown in the Audience tab with 'Deleted Conversation' status, and others not being displayed in the Audience at all. This looks like an issue on Facebook's side - a public report is already created, and you can track this issue's status here: https://developers.facebook.com/support/bugs/484143269217803/ More information to follow soon.