Manychat - Images and Videos are not sent via Flows and LiveChat – Incident details

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Images and Videos are not sent via Flows and LiveChat

ResolvedPartial outage133 hours 35 minutes

Affected

3rd party: Facebook API

Partial outage from 10:19 PM to 11:55 AM

  • ResolvedUTC

    Facebook has rolled out a fix and we can confirm that the issue has been resolved. https://developers.facebook.com/support/bugs/227292448744198/

  • IdentifiedUTC

    We can confirm that this is an issue on Facebook's side which is already reported here: https://developers.facebook.com/support/bugs/227292448744198/ - please check this bug thread to track the issue's status. More information to follow soon.

  • UpdateUTC

    All kinds of attachments are affected by the issue. We continue investigating it.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We're investigating an issue where images and videos are not sent via Flows and LiveChat.