Manychat - Quick reply buttons do not appear in Messenger – Incident details

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Quick reply buttons do not appear in Messenger

ResolvedDegraded performance19 hours 48 minutes

Affected

Manychat: Web Application

Degraded performance from 2:46 AM to 10:34 PM

3rd party: Facebook API

Degraded performance from 2:46 AM to 10:34 PM

  • ResolvedUTC

    Facebook is stating that the issue should be resolved: https://developers.facebook.com/status/issues/420902649044839/

  • MonitoringUTC

    Facebook is releasing a fix for this issue: https://developers.facebook.com/status/issues/420902649044839/

  • UpdateUTC

    Facebook is stating the root cause of the issue has been identified and they are working on the fix: https://developers.facebook.com/status/issues/420902649044839/

  • IdentifiedUTC

    Facebook indicated that this is the issue on their side. Currently, this issue is being investigated by the Facebook team. Please, make sure to check the bug report here: https://developers.facebook.com/support/bugs/191892809272888

  • InvestigatingUTC

    We've received reports that Quick Replies do not appear in Messenger, both on mobile and desktop, including Quick Replies in User Input. We're currently investigating the situation.