Manychat - Facebook issue: delays in message sending – Incident details

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Facebook issue: delays in message sending

ResolvedDegraded performance313 hours 27 minutes

Affected

3rd party: Facebook API

Degraded performance from 7:57 AM to 9:25 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Facebook team has confirmed that the fix has been provided and unwanted delays between messages should be eliminated now. We will be monitoring the situation for some time before closing this incident.

  • IdentifiedUTC

    Facebook has confirmed that this is a known issue on their side - you can track its status and contribute to gathering more information about the problem in this bug thread: https://developers.facebook.com/support/bugs/615867856042008/ More details to follow as soon as we have any news on that!

  • InvestigatingUTC

    Some messages are coming through FB Messenger with a delay in minutes. We are investigating the source of the problem and monitoring Facebook reports for similar issues.