Manychat - Facebook issue: One-Time Notifications / One-Time Notification Requests stopped working – Incident details

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Facebook issue: One-Time Notifications / One-Time Notification Requests stopped working

ResolvedDegraded performance433 hours 21 minutes

Affected

Manychat: Message sending

Degraded performance from 11:13 AM to 12:34 PM

3rd party: Facebook API

Degraded performance from 11:13 AM to 12:34 PM

  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We're seeing that One-Time Notifications (OTN) and One-Time Notification Requests (OTNR) stopped working - webhooks are not returned by Facebook's API. We've already addressed this issue to Facebook directly and we're waiting for their response. More information to follow soon.