Manychat - Server issue affecting Live Chat – Incident details

All systems operational

Server issue affecting Live Chat

Resolved
Operational
Started over 4 years agoLasted 34 minutes

Affected

Manychat: Web Application

Operational from 3:54 AM to 4:28 AM

Manychat: Message sending

Operational from 3:54 AM to 4:28 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    One of our servers responsible for storing Live Chat history had an issue that led to part of Live Chat history not being stored and automation failure for a part of our customers. The situation is back to normal at the moment, the engineering team is monitoring it.