Manychat - Facebook issue: new Contacts might be displayed as Unknown in the Contacts tab – Incident details

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Facebook issue: new Contacts might be displayed as Unknown in the Contacts tab

ResolvedDegraded performance146 hours 28 minutes

Affected

3rd party: Facebook API

Degraded performance from 11:51 AM to 2:20 PM

  • ResolvedUTC

    This issue has been fixed by Facebook.

  • InvestigatingUTC

    We're receiving multiple reports that new Contacts are being displayed as Unknown in the Audience tab at the moment. We're investigating this problem currently - this issue has been reported to Facebook here in this bug thread: https://developers.facebook.com/support/bugs/291357862719373/ More information to follow soon.