Manychat - Facebook issue: Some of the Instagram Messages cannot be sent – Incident details

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Facebook issue: Some of the Instagram Messages cannot be sent

ResolvedDegraded performance88 hours 14 minutes

Affected

Manychat: Message sending

Degraded performance from 5:22 PM to 9:36 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The IG performance is back to full capacity, we're monitoring the issue in case it drops again.

  • InvestigatingUTC

    Some of the IG channel messages are failing to send right now. The issue is happening because of a bug on the Facebook side. We are investigating it and will update this incident once the root cause has been identified!