Manychat - Reopen Chat feature might not be available – Incident details

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Reopen Chat feature might not be available

ResolvedDegraded performance6 hours 13 minutes

Affected

Manychat: Web Application

Degraded performance from 7:56 AM to 2:09 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented. The Reopen Chat feature should now be working as expected.

  • InvestigatingUTC

    We are currently investigating the issue that doesn’t allow for Live Chat conversations in the done folder to be opened. As the first step, we recommend to enable the Handover Protocol with the following guide: https://support.manychat.com/en/support/solutions/articles/36000103309-handover-protocol