Manychat - Facebook CGT Private Replies might not be sent correctly – Incident details

All systems operational

Facebook CGT Private Replies might not be sent correctly

Resolved
Degraded performance
Started about 4 years agoLasted 3 days

Affected

Manychat: Message sending

Degraded performance from 7:07 AM to 9:43 AM

Manychat: Growth Tools

Degraded performance from 7:07 AM to 9:43 AM

3rd party: Facebook API

Degraded performance from 7:07 AM to 9:43 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident should now be resolved.

  • Investigating
    UTC
    Investigating

    Due to a Facebook issue, Private Replies can't be sent to some users under your Facebook posts. We've contacted Facebook team directly to fix the bug as quickly as possible. You can track the public report here: https://developers.facebook.com/support/bugs/1025254788123412/?join_id=f266ee875405a6c