Quick reply buttons do not appear in Messenger

Incident Report for ManyChat

Resolved

Facebook is stating that the issue should be resolved: https://developers.facebook.com/status/issues/420902649044839/

Posted Dec 12, 2020 - 14:34 PST

Monitoring

Facebook is releasing a fix for this issue: https://developers.facebook.com/status/issues/420902649044839/

Posted Dec 12, 2020 - 11:44 PST

Update

Facebook is stating the root cause of the issue has been identified and they are working on the fix:
https://developers.facebook.com/status/issues/420902649044839/

Posted Dec 12, 2020 - 11:14 PST

Identified

Facebook indicated that this is the issue on their side. Currently, this issue is being investigated by the Facebook team. Please, make sure to check the bug report here: https://developers.facebook.com/support/bugs/191892809272888

Posted Dec 12, 2020 - 06:55 PST

Investigating

We've received reports that Quick Replies do not appear in Messenger, both on mobile and desktop, including Quick Replies in User Input. We're currently investigating the situation.

Posted Dec 11, 2020 - 18:46 PST

This incident affected: Web Application and Facebook API.

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