Reopen Chat feature might not be available

Incident Report for ManyChat

Resolved

This incident has been resolved.

Posted Mar 15, 2022 - 07:09 PDT

Monitoring

A fix has been implemented. The Reopen Chat feature should now be working as expected.

Posted Mar 15, 2022 - 04:29 PDT

Investigating

We are currently investigating the issue that doesn’t allow for Live Chat conversations in the done folder to be opened.

As the first step, we recommend to enable the Handover Protocol with the following guide: https://support.manychat.com/en/support/solutions/articles/36000103309-handover-protocol

Posted Mar 15, 2022 - 00:56 PDT

This incident affected: Web Application.