Images and Videos are not sent via Flows and LiveChat

Incident Report for ManyChat

Resolved

Facebook has rolled out a fix and we can confirm that the issue has been resolved.

https://developers.facebook.com/support/bugs/227292448744198/

Posted Dec 08, 2020 - 03:55 PST

Identified

We can confirm that this is an issue on Facebook's side which is already reported here: https://developers.facebook.com/support/bugs/227292448744198/ - please check this bug thread to track the issue's status.

More information to follow soon.

Posted Dec 03, 2020 - 06:00 PST

Update

All kinds of attachments are affected by the issue. We continue investigating it.

Posted Dec 02, 2020 - 14:32 PST

Update

We are continuing to investigate this issue.

Posted Dec 02, 2020 - 14:19 PST

Investigating

We're investigating an issue where images and videos are not sent via Flows and LiveChat.

Posted Dec 02, 2020 - 14:19 PST

This incident affected: Facebook API.

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