Manyсhat - Notice history

All systems operational

Manychat: Web Application - Operational

86% - uptime
Sep 2021 · 70.00%Oct · 86.95%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Manychat: Sign In / Sign Up - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Manychat: Message sending - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 99.71%

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Sep 2021
Oct 2021
Nov 2021

Manychat: Growth Tools - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Manychat: Public API - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Manychat: AI Services - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

3rd party: Facebook API - Operational

99% - uptime
Sep 2021 · 100.0%Oct · 97.46%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

3rd party: Instagram API - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

3rd party: WhatsApp API - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

3rd party: Telegram API - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

3rd party: Twilio API (SMS/MMS) - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Notice history

Nov 2021

Chatbot processing may be delayed for some users
  • Resolved
    Resolved

    The issue has been fixed!

  • Monitoring
    Monitoring

    Everything is back to normal, we are investigating in case the issue reappears.

  • Investigating
    Investigating

    You may experience some delays when performing chatbot activities. We are currently investigating this issue.

WhatsApp issue. Messages may not be sent or received.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We're still running some checks, but right now the WhatsApp is online and operational again.

  • Identified
    Identified

    WhatsApp channel is not functioning for some accounts due to a server issue. The outbound messages and incoming webhooks are queued and will be delivered once our engineers resolve the issue.

Facebook issue: Some of the Instagram Messages cannot be sent
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The IG performance is back to full capacity, we're monitoring the issue in case it drops again.

  • Investigating
    Investigating

    Some of the IG channel messages are failing to send right now. The issue is happening because of a bug on the Facebook side. We are investigating it and will update this incident once the root cause has been identified!

Delivery Delays
  • Resolved
    Resolved

    According to Facebook Status Page, this issue should now be resolved: https://status.fb.com/graph-api?ref=dfc Thank you for your patience!

  • Investigating
    Investigating

    We are experiencing delayed message delivery due to major disruptions on FB: https://status.fb.com/graph-api?ref=dfc

Facebook issue: new Contacts might be displayed as Unknown in the Contacts tab
  • Resolved
    Resolved

    This issue has been fixed by Facebook.

  • Investigating
    Investigating

    We're receiving multiple reports that new Contacts are being displayed as Unknown in the Audience tab at the moment. We're investigating this problem currently - this issue has been reported to Facebook here in this bug thread: https://developers.facebook.com/support/bugs/291357862719373/ More information to follow soon.

Oct 2021

Server issue affecting Live Chat
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    One of our servers responsible for storing Live Chat history had an issue that led to part of Live Chat history not being stored and automation failure for a part of our customers. The situation is back to normal at the moment, the engineering team is monitoring it.

Facebook is currently down
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Looks like Facebook has fixed the issue, but we're still monitoring the results. All our systems are back and functioning, but in a small percent of cases we still see some glitches from the Facebook's APIs (especially for WhatsApp). Please consider holding back any paid campaigns for now and giving Facebook some time to recover. We will be monitoring the situation and will close the issue once we're sure that Facebook with all respective Channels is operating normally.

  • Update
    Update

    While Facebook is down, Instagram and WhatsApp also seem to be affected globally. We recommend pausing your current campaigns and automations in these channels until further notice.

  • Investigating
    Investigating

    Facebook is currently inoperational, we are investigating this issue. More news to follow soon!

Sep 2021

Our cloud provider is experiencing some connectivity issues.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We’re trying to handle the situation. Please consider pausing your paid campaigns until we resolve the issue.

Content Statistics are currently unavailable
  • Resolved
    Resolved

    We've fixed the issue and now all statistics will be displayed correctly.

  • Investigating
    Investigating

    Currently, all nodes inside every Flow will show 0 on their Sent, Delivered, etc. statistics. We're working on identifying the issue.

Instagram is currently down
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Instagram seems to experience a global outage at the moment. We recommend stopping all your Instagram automation until the Facebook team fixes this issue on their side. We are monitoring the progress - more information to follow soon.

Instagram is currently down
  • Resolved
    Resolved

    Instagram is now operational!

  • Monitoring
    Monitoring

    A fix has been implemented by Facebook team and Instagram seems to be stable now. We will be monitoring the situation for some time before closing this incident.

  • Investigating
    Investigating

    Instagram seem to experience global outage at the moment. We recommend to stop all your Instagram automations until Facebook team fixes this issue on their side. We are monitoring the progress - more information to follow soon.

Sep 2021 to Nov 2021

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