Manychat - Unable to publish Instagram Comment Trigger Automations connected to specific posts/reels – Incident details

Experiencing partially degraded performance

Unable to publish Instagram Comment Trigger Automations connected to specific posts/reels

Investigating
Degraded performance
Started about 14 hours ago

Affected

Manychat: Web Application

Degraded performance from 2:23 PM to 12:00 AM

Updates
  • Update
    Update

    When publishing a quick Automation with a Comment Trigger connected to a specific Post/Reel, the "Couldn't create Automation" error message pops up, preventing the publishing.
    Also, Story Reply Automations may show a visual error after picking a specific Story; however, such an Automation can still be published and will be working as intended.
    We are investigating the matter to identify the root cause.

    For the time being, we suggest using one of two workarounds:

    1. Switch the trigger settings from a specific post to "Any post or reel", or

    2. In the Automations tab, go through the following options: "+ New Automation" -> "+ Start From Scratch" -> "Start from a blank canvas" -> "+ New Trigger" -> "User comments on your Post or Reel" Trigger.
    From there, you can choose the "Specific Post or Reel" option without issues.

  • Investigating
    Investigating

    When publishing a quick Automation with a Comment Trigger connected to a specific Post/Reel, the "Couldn't create Automation" error message pops up, preventing the publishing.
    We are investigating the matter to identify the root cause.

    For the time being, we suggest using one of two workarounds:

    1. Switch the trigger settings from a specific post to "Any post or reel", or

    2. In the Automations tab, go through the following options: "+ New Automation" -> "+ Start From Scratch" -> "Start from a blank canvas" -> "+ New Trigger" -> "User comments on your Post or Reel" Trigger.
    From there, you can choose the "Specific Post or Reel" option without issues.